Customer Support Options:
PHONE SUPPORT – Call 1-305-373-0076, option 5.
ONLINE SUPPORT – Email [email protected] We will contact you within one business day.
ON-SITE SUPPORT – On-site support via WhiteOwl certified consultants dispatched to your location.
Our core Customer Support Principles:
I. We understand the needs of our customers.
Downtime for your ERP or CRM system is not an option. We understand your systems are mission critical to your business. WhiteOwl Customer Support provides complete planning and assistance including:
- Telephone, remote, and on site
- Dynamics support
- End user and staff training
- Assistance with Microsoft support
II. We are always respectful and responsive to your service needs.
WhiteOwl values your time and business and we will always be respectful of your concerns or issues by providing you with reliable customer support:
- Assigned Customer Service Manager
- Training on Microsoft Customer Source
- Service level guarantees for fees and response time
- Dedicated team performing reactive and proactive support and upgrades
III. Our customers should receive customer support the way that makes sense for them.
We provide our customers with various options for customer support. No two customers are alike and no two service calls are the same.