Artificial intelligence (AI) used to be more ubiquitous as an aspect of science fiction and Hollywood rather than commerce and industry. However, thanks to tech developments over the past decade, it is quickly becoming an important differentiator in driving business success.
Many businesses are wary of adopting an enterprise resource planning (ERP) system for their organization. This is because many publicly available surveys show that almost half of ground-up ERP implementation projects fail. For small- and medium-sized businesses (SMBs), that’s a risk they aren’t willing to take.
Microsoft Dynamics 365 is one of the industry leaders in enterprise resource planning (ERP) and customer relationship management (CRM). Unlike many competing products, it includes the full range of back-office business applications instead of having to implement and integrate separate ERP and CRM systems.
Enterprise resource planning (ERP) apps are a common business tool nowadays, as more and more companies are discovering that this tool gives them a competitive edge. Many businesses still make use of a traditional on-premises ERP, until they realize they need to access data on the road or that purchasing and hosting another server is too expensive to do.
It is advantageous for businesses to seek any kind of competitive or operational advantage, including improving how they manage their resources. Dynamics 365 is a powerful enterprise resource planning (ERP) solution for small- to mid-sized businesses (SMBs). It combines both financial and customer management into an integrated, cloud-based, end-to-end platform that businesses can use to improve efficiency and drive growth.
Businesses are laboratories of innovation; many businesses have claimed competitive edge by adopting and embracing innovation before others did. A good example of this is Netflix, a company that was able to recognize that emerging technologies would eventually become the norm and the conventional way of delivering and watching video content.
A growing number of businesses nowadays find that customer relationship management (CRM) software and services are worthy investments. This finding is substantiated by Nucleus Research’s report stating companies make back a little under $9 on average for every dollar they spend on CRM.
That's a pretty good return on investment (ROI), which many people forget should be a numerical value that represents the efficiency of an investment’s returns against its costs.
CRM, short for customer relationship management, is a category of integrated and data-driven software solutions that improve how businesses interact and build relationships with customers. CRM systems are becoming increasingly crucial because they help build and maintain customer relationships as they provide a pipeline for tracking sales leads, deploying and managing marketing, and delivering actionable data.
Five years after Microsoft introduced Office 365, the tech giant launched Dynamics 365 (D365) to further help businesses reach their goals. Integrating these solutions has become easier with every iteration, thanks to the cloud.
This affords small- and medium-sized businesses in South Florida access to a wide range of tools to improve customer interaction, enhance productivity, transform processes, and more.
In a business setting, customers are the life force of any company. Their decision to opt out of a product or service will determine a business longevity.
It's important to see every transaction through the customer’s perspective. This way, you’ll discover what drives them to make a purchase and what holds them back.