What you need to know to improve your CRM’s ROI

What you need to know to improve your CRM’s ROI

A growing number of businesses nowadays find that customer relationship management (CRM) software and services are worthy investments. This finding is substantiated by Nucleus Research’s report stating companies make back a little under $9 on average for every dollar they spend on CRM.

That's a pretty good return on investment (ROI), which many people forget should be a numerical value that represents the efficiency of an investment’s returns against its costs.

Discover the fundamentals of Dynamics 365 CRM

Discover the fundamentals of Dynamics 365 CRM

CRM, short for customer relationship management, is a category of integrated and data-driven software solutions that improve how businesses interact and build relationships with customers. CRM systems are becoming increasingly crucial because they help build and maintain customer relationships as they provide a pipeline for tracking sales leads, deploying and managing marketing, and delivering actionable data.

How Microsoft Dynamics 365 Business Central powers service management

How Microsoft Dynamics 365 Business Central powers service management

Providing consistent and reliable customer service ensures your business keeps its customers loyal and satisfied. However, complex services also mean complex management, and without a coherent, easy-to-configure tool, your business may find itself struggling with tracking and managing service actions, which is an inefficient way of utilizing your resources.