Artificial intelligence (AI) used to be more ubiquitous as an aspect of science fiction and Hollywood rather than commerce and industry. However, thanks to tech developments over the past decade, it is quickly becoming an important differentiator in driving business success.
It is advantageous for businesses to seek any kind of competitive or operational advantage, including improving how they manage their resources. Dynamics 365 is a powerful enterprise resource planning (ERP) solution for small- to mid-sized businesses (SMBs). It combines both financial and customer management into an integrated, cloud-based, end-to-end platform that businesses can use to improve efficiency and drive growth.
Businesses are laboratories of innovation; many businesses have claimed competitive edge by adopting and embracing innovation before others did. A good example of this is Netflix, a company that was able to recognize that emerging technologies would eventually become the norm and the conventional way of delivering and watching video content.
CRM, short for customer relationship management, is a category of integrated and data-driven software solutions that improve how businesses interact and build relationships with customers. CRM systems are becoming increasingly crucial because they help build and maintain customer relationships as they provide a pipeline for tracking sales leads, deploying and managing marketing, and delivering actionable data.
Five years after Microsoft introduced Office 365, the tech giant launched Dynamics 365 (D365) to further help businesses reach their goals. Integrating these solutions has become easier with every iteration, thanks to the cloud.
This affords small- and medium-sized businesses in South Florida access to a wide range of tools to improve customer interaction, enhance productivity, transform processes, and more.
Small- and medium-sized businesses (SMBs) today may still have the same interior design, office furniture, and employees, but one thing has clearly changed in recent years: technology.
21st century organizations are realizing the value of implementing the latest IT solutions, and thanks to that they are working faster than ever, more flexible than ever, and have become real contenders in the market.
As we already know, cold calling and cold emailing has faded as a feasible way to acquire customers. While it may have worked in the past, today’s buyers are well-informed and prefer to work with firms that understand their needs.
For this reason, many businesses have turned to Microsoft’s customer relationship management (CRM) software, Dynamics 365. With its wide range of business intelligence and automation tools, sales people can find the right stakeholders, predict what they want, and deliver an effective sales pitch.
Dynamics CRM, Microsoft’s customer relationship management software, is now known as Dynamics 365. It’s still the full suite of intelligent business applications containing CRM capabilities, but now with a new name.
But that’s not all that’s new about Dynamics.