Microsoft Dynamics 365 is one of the industry leaders in enterprise resource planning (ERP) and customer relationship management (CRM). Unlike many competing products, it includes the full range of back-office business applications instead of having to implement and integrate separate ERP and CRM systems.

Artificial intelligence (AI) continues to take hold in the tech industry because it creates new opportunities to conduct business quickly and efficiently. AI is getting more capable and accessible for consumer-level devices, such as Apple’s Siri, Amazon’s Alexa, and Google’s Assistant.