Automation and intelligent design were the biggest buzzwords of the previous decade — and in this age of a highly competitive tech race, they have become the cornerstone concepts for a new era of powerful and accessible business solutions from tech companies aiming for bigger growth across the board.
If there’s one thing we learned from 2019, it’s that the ERP industry is moving toward more powerful solutions for companies no matter the size. We can expect the same trend for 2020 and beyond, particularly in the form of ERPs that harness the opportunities of the cloud and of artificial intelligence (AI).
Below are some of the exciting ERP trends we can expect for the year:
Agile ERPs are those that use the agile methodology in their development and deployment. In this method, demands and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their customers. Many IT experts used to believe that agile was simply incompatible with ERP components. This was because ERPs tended to be standardized software, and that an agile approach — which was designed to constantly evolve depending on the needs and resources of the project — could not be coded on a standardized basis.
However, top ERP developers such as Microsoft (through Dynamics 365 Business Central) have rolled out a new ERP designed for use with the various project management methodologies, including agile, and they have not only proven to be compatible but even generate quantifiably better results. Agile practices also greatly mitigate risks and challenges that most ERP implementations endure. With agile, ERP deployments are faster, more transparent, and generate more useful data that help managers make timely, critical decisions.
Two-tier ERP systems are two integrated ERPs running simultaneously. One ERP, designated as Tier-1, is a legacy application, and it is typically deployed at the corporate level. The other ERP, Tier 2, is managed at the subsidiary level. This system is best for companies that are based in multiple geographic locations.
This two-tier ERP system allows organizations to optimize regional back-office processes at sites that operate under business models that are separate from the main company. This gives some flexibility to ERPs that require special consideration such as translations and regional business models while allowing a more robust ERP to fully integrate all needs at the subsidiary level.
Customer-centric ERPs are designed to improve the experience of the customer in terms of interacting with the company. Good customer-centric ERPs will make your customers feel like they’re communicating with one company, not five departments. This is because such ERPs are integrated so that all departments and their employees know how other departments interact with the customer.
This kind of system improves transparency and accountability while elevating the customer experience with better communications and improved productivity.
Real-time insights are necessary nowadays because business is faster paced than ever, and with legacy ERPs that don’t provide real-time data, conditions have likely changed and numbers need to be run all over again by the time information is available.
Here’s where robust ERPs like Business Central have a distinct edge over legacy systems: they integrate data from multiple locations and disparate departments into one source of truth — and automatically refreshes that data as new info arrives. Furthermore, BC provides customizable dashboards so that you can have ready access to the data you need the most, anytime.
WhiteOwl is South Florida’s managed services partner of choice. Partner with WhiteOwl for top-of-the-line ERP strategy, integration, deployment, and support. Drop us a line today to schedule your appointment.
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