Florida is one of America’s trade gateways, as it is home to some of the United States’ major ports. Needless to say, logistics and transportation is a big industry in the Sunshine State. And being in such a competitive market, trucking and shipping companies are always seeking an edge over their rivals.
This is why they turn to Microsoft solutions such as Microsoft 365 and Dynamics 365 Business Central to increase efficiency and free up company resources. The great thing about these solutions is that they’re powerful and easy to learn, and they come with a big bonus: Microsoft Teams.
What does Microsoft Teams do?
Microsoft Teams is a secure and dependable communications platform. It allows users to chat, meet, call, and collaborate in a single, easy-to-use application, making staying in touch with your staff, clients, and suppliers a breeze.
It touts a host of features, including video conferencing, screen sharing, custom backgrounds, virtual boardrooms and meeting halls, and real-time file sharing. Best of all, it integrates with the other applications in the Microsoft 365 family such as Microsoft Dynamics 365, Microsoft 365, and more.
How can Teams help my logistics/transportation business?
Teams’ value to businesses tend to get understated because on the outside, it looks just like any other unified communications app. But many users quickly realize that it does so much more than just facilitate video calls. Teams can help you with:
- Fleet and route management
You can use Microsoft Teams to connect with your drivers and other staff members, even while they’re on the road. The app has mobile versions that lets you securely communicate with off-site employees. Use Teams to send and receive route reports, copies of bills of lading, packing lists, digitized commercial invoices, and even dashcam footage.
Beyond using it to manage employees, you can also use Teams to boost morale and improve team togetherness. Make your employees feel heard and included, even when they’re out of town. They can even use Teams to hold virtual team building activities, to keep your staff from being burnt out and improve chemistry all around. It’s also a great way to gather feedback, and to include your staff in some company decision-making processes.
- Customer service
Get creative with Teams to offer your B2B clients additional value to the services they require. For instance, you can set up Teams to present real-time tracking of your fleet or reassure customers that their shipments are safe and inbound. Or consider using Teams’ chat feature as a digital waypoint/check-in station so that your clients can be updated immediately of the whereabouts of their goods.
The best feature of Teams is that it seamlessly integrates with the Microsoft 365 ecosystem, so all files and important data are at your fingertips at all times. You won’t need to keep jumping between applications just to send PDFs or open spreadsheets. Teams will let you open, share, save, and edit Microsoft-based files easily within a single platform.
- Off-site training
Lastly, you can use Teams to facilitate employee training activities whether or not your people are in the office. This way, no staff member is left behind. Best of all, it’s a great way to reach out to employees who may be working from home due to the pandemic, as well as those out of state on official trips.
Not only will Teams bring the office closer to your staff who need it the most, but it can also serve as a great channel for improving qualifications and expertise. For instance, your HR staff can use the app to hold virtual seminars or conferences with content from industry experts.
How can WhiteOwl assist?
WhiteOwl’s Microsoft experts are always ready and available to provide assistance with Teams. We can do everything, from installing the app to integrating it with your Microsoft 365 systems to configuring it to suit your company’s specific needs. Our technicians will also provide you with experience-driven insight, propping your business up with the best advice that is most appropriate for your particular industry.
For Microsoft consultations, migration, and support, WhiteOwl stands out above the rest. We are South Florida’s premier business technology consulting firm. Contact us today for all your Microsoft needs.